

Best Buy used to use their own employees in Geek Squad to do in home services which was helpful for people that needed a home theater setup or appliance setup. The company now uses a bunch of third party contractors though so I imagine its only time that enough people realize their services are useless now.
At one point a third party installer killed their customer and burned the house down. I think that was in Florida. I have no idea how that didn’t crumble their business model of using a third party service.



This was the incident. The third party that do the appliance deliveries do the installs now too. Obviously they are not paid well and this happens.
https://www.nbcnews.com/news/us-news/florida-grandma-was-allegedly-murdered-appliance-deliveryman-her-family-suing-n1059656