The fact that they needed to receive a lot of complaints to reconsider makes me wonder - do they even do any kind of usability testing for their products? Anyone who even sat in a car with only touchscreen can tell you the experience is not comfortable.

And I don’t think it’s just about the price of physical buttons. Buttons are a selling point right now, they could charge a small premium (not in the thousands but ~$200 certainly.

Now take away subscriptions.

I’m looking at you, everyone.