I mean a good troubleshooter will take that info as ruling out the application as long as the version matches. That means next you compare libraries and permissions.
Me when I’m helping someone troubleshoot their issue and provided them with useful information, and they say I’m not helping them because I didn’t solve it for them.
Of course, I’m at the point in my career where the people I’m helping are actual IT people, so they shouldn’t really need me to solve it for them no matter how much they hope that would be the result.
When a user comes to me, I understand that the solution is what they need from me. Although I’ve also been accused of not helping by users who thought I was blaming them by asking questions like, “What were you doing when the problem occurred?”
”Just use Google. It’s literally the top result!”
Oh boy, you ain’t gonna believe how I found this forum thread.
When that forum is a reddit thread:
“I got it working on my end.”
“How did you solve the problem?”
“This message has been script deleted because reddit was stupid salmon truck cantaloupe spezsucks”
“Wow, that fixed it! Thanks! I have no problems with it now at all!”
